Shipping Policy

Last Updated: September 7, 2026

Thank you for shopping with Sillymert. We are committed to processing and delivering your orders as quickly and safely as possible. Please review our shipping policy below.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive shipping or tracking information where available.

2. Delivery Time

Estimated delivery times may vary depending on your location and the shipping method available at checkout.

For orders within Pakistan, delivery generally takes approximately 3–7 business days after the order has been dispatched.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to courier services, weather conditions, public holidays, incorrect address information, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Sillymert may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly displayed on our website or at checkout.

4. Cash on Delivery

If Cash on Delivery (COD) is available for your order, you may pay the order amount to the courier at the time of delivery.

Please make sure that your phone number and delivery address are correct when placing a COD order.

5. Order Tracking

If tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

Sillymert is not responsible for delays, failed deliveries, or additional charges caused by an incorrect, incomplete, or inaccurate shipping address provided by the customer.

If you realize that you have entered incorrect information, please contact us as soon as possible.

7. Delayed or Lost Packages

If your order is delayed, please contact us so that we can assist you in checking the shipment status with the courier.

In the event that a package is confirmed as lost by the courier, we will work with the courier to determine the appropriate resolution.

8. Damaged Packages

If you receive a package that appears to be damaged, please contact us as soon as possible.

We may request photographs or other information regarding the package and product to help us investigate the issue.

9. Delivery Issues

If your order shows as delivered but you have not received it, please contact us promptly. We may need to verify the delivery information with the courier.

Please ensure that someone is available to receive the package at the provided delivery address when required.

10. Changes to This Shipping Policy

Sillymert reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name: Sillymert
Email: shopifystoreshafi@gmail.com
Phone: +92 320 1100713

Thank you for choosing Sillymert.